Services

Cybersecurity & Data Protection Statement

Cybersecurity & Data Protection Statement
Wei Li Hardware Sdn Bhd
Weili Hardware 承诺采取合理的信息安全措施，保护公司、员工与客户数据的机密性与完整性。
Weili Hardware is committed to safeguarding the confidentiality and integrity of company, employee, and customer data through basic cybersecurity practices.
我们的网络安全措施 Our Cybersecurity Measures:

• 所有公司电脑与账号均设有密码保护
• 禁止员工在非授权设备处理公司资料
• 使用正版杀毒软件与操作系统，定期更新
• 重要文件定期备份，存储于安全设备或云端
• 不通过公共 Wi-Fi 处理敏感资料

Key Practices:

• Password-protected computers and email accounts
• Restricted access to sensitive data
• Use of licensed software with updates
• Regular backups of important documents
• No use of public Wi-Fi for sensitive work

Personal Data Protection Act (PDPA) Compliance Statement

Wei Li Hardware Sdn Bhd
Weili Hardware 尊重所有员工、客户与供应商的个人资料权利，承诺遵守马来西亚《个人资料保护法 2010》（PDPA 2010），确保资料收集、储存与使用的合法性与安全性。
Weili Hardware respects the privacy rights of employees, customers, and suppliers, and is committed to complying with the Malaysian Personal Data Protection Act 2010 (PDPA 2010).
我们如何处理您的个人资料 How We Manage Your Data:

• 仅收集为业务所需的最少资料（例如：姓名、联系方式、公司名字等）
• 所有资料储存于安全的系统或文件中，仅授权人员可存取
• 不出售、不泄露、不擅自传输个人资料给第三方
• 资料仅用于公司营运、薪资处理、客户管理、法定申报等合法用途

We:

• Only collect minimal necessary personal data
• Securely store data with limited access
• Never sell, share, or misuse data
• Use data strictly for operational and legal purposes

数据主体权利 Your Rights:

• 有权查询、更新、更正或要求删除您的个人资料
• 如有需要，请电邮至：wellead4800@gmail.com（示例）

You may request to view, correct, or delete your personal data by contacting:
📩 wellead4800@gmail.com

Anti-Bribery and Corruption Policy

Wei Li Hardware Sdn Bhd
1. 政策声明 Policy Statement
Weili Hardware 坚持诚信经营，严禁一切形式的贿赂与腐败行为。所有员工、管理层及业务伙伴必须遵守本政策，以维护公司声誉与合法权益。
Weili Hardware upholds the principles of integrity and zero tolerance for bribery and corruption. All employees, management, and business partners must comply with this policy to protect our company's reputation and legal standing.
2. 本政策适用于 Applicability

• 所有全职与兼职员工
• 所有管理层成员
• 外部供应商与合作伙伴（如适用）

This policy applies to:

• All full-time and part-time employees
• All management personnel
• External vendors and business partners (where applicable)

3. 明确禁止的行为 Prohibited Acts

• 接受或提供金钱、回扣、礼品、旅行、赞助或其他利益以谋取不当商业利益
• 利用职位之便为自己或他人谋取非法利益
• 未经授权代表公司与任何第三方达成具有利益冲突的协议

Examples of prohibited behavior include:

• Offering or accepting bribes, kickbacks, gifts, or favors for business advantage
• Abusing position to gain improper personal or third-party benefits
• Entering into agreements that cause conflicts of interest without disclosure

 
4. 举报机制 Whistleblowing
员工有责任举报任何怀疑的贿赂行为，公司承诺对举报者保密，不会进行打击报复。
Employees are encouraged to report suspected bribery or corruption. Confidentiality and non-retaliation are guaranteed.
5. 法律依据 Legal Reference
本政策符合《马来西亚反贿赂委员会法令》（MACC Act 2009）与《Section 17A 公司责任条款》。
This policy aligns with the Malaysian Anti-Corruption Commission Act 2009 and Section 17A on corporate liability.

Employee Code of Conduct

Wei Li Hardware Sdn Bhd
1. 简介 Introduction
本守则旨在确保 Weili Hardware 全体员工在工作中遵守高标准的职业道德与行为规范，营造一个诚实、安全、互相尊重的工作环境，同时为客户提供有礼、专业的服务体验。
This Code of Conduct is established to ensure all employees of Weili Hardware uphold high standards of professionalism and ethics, create a respectful and safe workplace, and deliver courteous and reliable service to customers.
2. 对团队的行为准则
Code of Conduct Towards Team Members
我们致力于建立一个团结、互信的工作文化。每位员工应：

• 诚实守信（Honesty & Integrity）：在所有工作事务中保持诚实，不做虚假、不实陈述。
• 尊重他人（Respect Others）：尊重同事、上级与下属，避免侮辱、嘲讽、骚扰或任何冒犯性行为。
• 不歧视（Non-Discrimination）：不因种族、宗教、性别、年龄、背景等差异歧视任何人。
• 保密守则（Confidentiality）：保护公司机密与客户资料，不得私自外泄。
• 遵纪守法（Legal Compliance）：遵守公司制度与马来西亚相关法律法规。
• 团队合作（Teamwork）：积极协作、互相支持，推动团队目标达成。
• 安全意识（Safety Awareness）：遵守安全规程，主动预防意外发生。
• 良好人品（Good Character）：保持诚实、正直、负责任的个人品格。

3. 对顾客的行为准则
Code of Conduct Towards Customers
我们代表公司的形象，每位员工在对外接触中应：

• 尊重顾客（Respectful Attitude）：以礼貌、专业的态度对待所有客户。
• 保持耐心（Patience）：在沟通中耐心倾听，避免争执或情绪化回应。
• 诚实沟通（Honest Communication）：不误导客户，确保所提供的信息真实准确。
• 积极协助（Problem Solving）：以主动与负责的态度，协助客户解决问题。

4. 违反守则的处理
任何违反本守则的行为，公司将根据情节轻重采取适当措施，包括口头警告、书面警告、纪律处分或终止雇佣关系。
Any violation of this Code may result in disciplinary actions, including verbal or written warnings, suspension, or termination of employment, depending on the severity of the misconduct.
5. 生效与解释权
本守则自发布之日起生效，并适用于所有员工。公司保留对本守则的最终解释权与修改权。
This Code is effective immediately upon issuance and applies to all employees. The company reserves the right to interpret and amend this Code as needed.

Sustainability & ESG Policy

At Wei Li Hardware, we are committed to responsible and sustainable business practices. Our ESG policy reflects our dedication to the environment, our people, and the community we serve.

🌱 Environment 环境

• Proper waste management & recycling (废料回收分类，五金废铁、塑料、电线铜回收)

• Energy-efficient operations (采用节能设备、减少电力浪费)

• Promote sustainable products (推荐节能电动工具、环保型产品)

👥 Social 社会

• Safe and inclusive workplace (安全与包容的工作环境)

• Employee training & development (员工培训与成长)

• Community engagement (回馈社区、支持本地工匠与客户教育)

🏛 Governance 管治

• Compliance with laws & regulations (遵守法律与行业标准)

• Transparent business operations (透明、诚信的经营)

• Vendor & customer responsibility (负责任的供应链与客户关系)
  
  
  
  We continuously improve our ESG practices to build a sustainable future together with our stakeholders.

Rest Assured Purchase: We Offer Trial and Professional Guidance Services

When purchasing machinery, you may sometimes worry if it suits your needs or if you'll be able to use it correctly. Fret not! We provide trial and professional guidance services to ensure your purchase is entirely worry-free.

Trial Service: If you're unsure about a specific machine, we welcome you to give it a trial. You can test the machine in our store, experiencing its performance and features firsthand. We believe that through trial, you'll confidently make your purchase decision.

Professional Guidance: If you've made a purchase but find yourself puzzled about its operation, don't worry! We have professional staff ready to provide guidance and support. Whether you need to understand how to operate the machine or resolve issues encountered during use, we'll provide personalized solutions to ensure you make the most of its capabilities.

We're committed to delivering the highest quality shopping experience, allowing you to confidently choose and use our products. Whether you're a beginner or an experienced user, we're dedicated to offering you the best service. Feel free to visit our store anytime; we look forward to serving you!

Authorized Repair Services Available at Our Hardware Store

Welcome to our hardware store! We not only provide a wide range of high-quality hardware products but also serve as your trusted repair experts. As an authorized repair center for Makita, Austcorp, Dewalt, Stanley, and Black & Decker, we offer the most professional repair services to ensure that your machines always operate at their best.

Any machine purchased from us can be serviced by our repair team whenever problems arise. Our team consists of experienced specialists with extensive technical knowledge and practical experience, enabling us to quickly and accurately diagnose and repair various machine faults.

Whether your machine needs parts replacement, adjustments, or comprehensive repairs, we can complete the work in the shortest time possible. We use genuine parts and advanced repair equipment to ensure that your machines are restored to optimal working condition and their lifespan is extended.

Customer satisfaction is always our top priority. We are committed to providing personalized repair solutions to meet your unique needs and requirements. Whether you are an individual user or a corporate client, we strive to offer you the highest quality service to make your work smoother and more efficient.

Whether you need to purchase new machines or repair existing ones, you are welcome to visit our hardware store. We are dedicated to providing you with the highest quality products and services, ensuring an unparalleled shopping and usage experience. We look forward to cooperating with you!